Refund policy

We want you to love your BARESKIN products. Here is how returns, refunds, and faulty items are handled.

Right of Withdrawal (14 Days)

You have the right to cancel your order within 14 days of delivery, in line with the EU Consumer Rights Directive and equivalent UK regulations. This right applies to every order we ship. It is not conditional on how you paid, what you paid, or whether the item was part of a promotion.

Skincare is sealed for health and hygiene reasons. As recognised under that legislation for personal care and cosmetic goods, once the seal is broken the item can no longer be returned, so please open only what you intend to keep. You are welcome to examine a product the way you would in a shop.

To exercise this right, email support@mybareskincare.com with your order number and proof of payment within 14 days of delivery. If your item qualifies, we will send return instructions. You will be responsible for the direct cost of returning the item.

Our 60-Day Promise (Store Credit)

On top of the rights above, your first order is covered by our 60-day promise: use it properly, and if it is not right for your skin, email us within 60 days of delivery and we will issue the full product value as store credit. Opened products are fine and nothing needs to be sent back. Original shipping is not included. Full details on Our Promise. This is in addition to your statutory rights and does not replace them.

Damaged, Faulty, or Incorrect Items

This is separate from the 14-day withdrawal right, and it is not limited to unopened products.

If your order arrives damaged, faulty, or you received the wrong item, please contact us as soon as possible and we will arrange a replacement or refund.

To start a claim:

Email support@mybareskincare.com, ideally within 7 days of delivery so we can raise it with our production partner quickly. Reporting later does not remove your statutory rights in respect of faulty goods.
Include in your claim: your order number, proof of payment and clear photos showing the received item.
We will submit your claim to our production partner on your behalf and respond to you within 7 working days with the outcome (replacement or refund).

Because your order is fulfilled by a third-party partner, claims are assessed with that partner. We handle this on your behalf, you only need to contact us.

Refunds

Where a refund is approved, we will process it to your original payment method within 5 to 7 business days of approval. Once processed, it typically takes an additional 3 to 10 business days for the refund to appear on your account, depending on your bank or card provider.

Return Shipping

If a physical return is required as part of a damage or fault claim, you will receive instructions to proceed and we cover return shipping costs. Important: please do not send anything back before a return has been arranged with us, as we cannot track or process it.

Non-Returnable Items

Items whose health and hygiene seal has been broken
Gift cards

Exchanges

We are unable to offer direct exchanges. If you would like a different item, please return your unopened item within the 14-day window (see above) and place a new order.