Refund Policy

Last updated: September 2026

These terms match the Refund Policy shown at checkout. If you ever spot a difference between this page and the version at checkout, the checkout version is the one that applies — and please tell us so we can fix it.

Returns

You have 14 days from the date of delivery to return an item. This is your statutory cooling-off right in the EU and the UK, and it applies to every order we ship. It is not conditional on how you paid, what you paid, or whether the item was in a promotion.

Skincare is sealed for health and hygiene reasons. Under EU and UK law, once that seal is broken the product can no longer be returned — so please open only what you intend to keep. You are welcome to examine a product the way you would in a shop; you just can't use it and then send it back.

We do not charge restocking fees.

How to start a return

Email us at support@mybareskincare.com with your order number and proof of payment, before the 14 days are up. We will send you instructions within 1 to 2 business days.

Return shipping

For a change-of-mind return, you are responsible for the cost of sending the item back to us.

If the return is due to a fault or an error on our part, we cover the return shipping cost.

Refunds

Once we receive and inspect your return, we process a full refund to your original payment method within 5 to 7 business days. You will receive an email confirmation when the refund is issued. Your bank or card provider may take a further 3 to 10 business days to post it to your account.

Damaged, faulty, or incorrect items

This is separate from the 14-day return window, and it is not limited to unopened products.

If your order arrives damaged, faulty, or is simply the wrong item, email us at support@mybareskincare.com with clear photos of what you received and your order number. We will send a replacement or a full refund — your choice — and you do not need to send anything back. Please tell us as soon as you can; your statutory rights in respect of faulty goods last well beyond that.

Non-returnable items

Products whose health and hygiene seal has been broken
Gift cards

EU and UK consumers

If you are based in the EU or the UK, you have the statutory right to cancel your order within 14 days of receiving it, without giving a reason. To exercise this right, notify us at support@mybareskincare.com before the 14 days expire. Nothing in this policy limits or replaces your statutory rights.