Sixty days. Use it properly.
Skincare takes time. A cream you have used twice tells you nothing. You need a full cycle to know whether your skin actually likes it.
So: order anything from Bareskin, use it for up to sixty days, and if it is not right for you, tell us. We will issue the full product value as store credit, to spend on whatever suits you better. Half-empty jar is fine. Nearly empty is fine.
How it works
- Email support@mybareskincare.com within sixty days of delivery, with your order number.
- Tell us what did not work. One line is enough. It helps us make better things.
- We issue store credit for the full product value, usually within two working days.
The details, in plain language
- Applies to your first order, whether that is a single product or a kit.
- Credit covers the product value. Original shipping is not included.
- You do not need to send anything back. Pass it to a friend, or do not.
How this sits with our Refund Policy
Our Refund Policy governs returns and cash refunds. Because skincare is sealed for health and hygiene reasons, an opened product cannot be returned for a cash refund, and you keep your statutory right to cancel within fourteen days of delivery under EU and UK law.
This promise is something extra we offer on top of that, not a replacement for it. It is the answer to the thing the law does not cover: you opened it, you used it properly, and it was not right for your skin. Nothing here limits your statutory rights.
Why credit and not cash
Because we would rather find you the right product than lose you over the wrong one. Minimal skincare only works when the few things you own are the right few things.